What our Customers say...

Water Damage Testimonials

“I just wanted to write you a note about what a fabulous representative Paola Padilla is for SERVPRO. You guys just finished cleaning up the water damage and mold in my basement from a busted water pipe. You did an excellent job. Paola ran the team day-to-day, and I just wanted to let you know what an extraordinary representative Paola is for the SERVPRO organization. Her communication skills, telling me when she was coming and going, what they were going to accomplish each day, and where they were in the process, were so good that she gave me confidence that my home was going to be beautifully taken care of, and it was. I have managed 100’s of people and dealt with 1000's and she may be the best and most competent "in the field" representative I have ever dealt with. Don't lose this one!”

The mitigation team led by Keith Boos worked with my husband and me to clean up water damage in seven rooms in our house. At the time this occurred, we were on vacation in Spain. Keith and his team immediately went to work bringing this disaster under control and talked with us several times by phone until we were able to get home. Keith was very attentive and gave us a sense of comfort dealing with him. We always felt he would do whatever it took to get the job done correctly. We feel Keith is kind, knowledgeable and professional and is the type of person that is needed in the stressful time when damage occurs to a person's property. We feel very fortunate he was assigned to our case.

Taylor Burke was amazing! He was my rock during this small disaster and I highly recommend him and SERVPRO (the entire team)! I have told everyone I know about the exemplary service Taylor provided. In this day and age it is rare to find such respectable, honest and reliable people. Taylor represents SERVPRO in the highest regard. You should be proud to have someone of his caliber and integrity. Thank you for sending him to me. I felt like he dropped right out of heaven!"

I have been thoroughly pleased with the services that SERVPRO has provided during this entire process of loss and mitigation of the contents of my house. Even when they were returned, the customer service that I received was awesome. The staff was courteous, pleasant (in spite of the heat) and demonstrated an awareness of how customer references affects their service delivery. I appreciated their ease with customers and the care taken to explain the process and procedures on the cleanup, restoration, storage and the return of the contents of the house.

My whole experience with SERVPRO was wonderful from beginning to end. I especially wanted to acknowledge Mike Stiles on his professionalism, patience, and thoroughness explaining the job. I was quite impressed on how he handled things, and it says a lot about your customer service, from answering the phones, to going to the property. Thank you all for your hard work.

You guys were terrific, especially Evan Slaasted. He was knowledgeable and polite the entire time. My husband is a contractor and very picky about cleanliness and details and even he commented about what an outstanding job the crew did as well. I never saw them in person, but every time I came home after they were in the house it was immaculate. The workmanship and detail was terrific.

We were very impressed with the way SERVPRO handled our crawl space project. All of your employees that we interacted with and/or observed were thoroughly professional in the way they went about their assignments. I really wish we had called your company first instead of that other one that totally botched the job. Thanks for doing great work!

I have never dealt with a company such as yours. The staff is beyond exceptional. Everyone. To the ladies on the phone, to Brendan Sweeny & Chris Burch, Bob Morgan, and Tucker Poole put up with me on a few occasions. Finally, Danny who delivered my rugs. Each one of you have done more for me than you know. It was all handled immediately, professionally, but most importantly with genuine kindness. Thank you doesn’t seem quite enough. You’re all so appreciated. You each set the standard. It matters!

I was not sure what SERVPRO did as a company but my insurance company recommended "remediation" due to the water damage. I was surprised at what other services they provided such as pulling up drywall/ baseboards and hauling old carpeting. I am very satisfied with the thoroughness.

I wanted to personally send a Thank You letter for the quality services I received during January 2017 for demolition and moisture checks in my home due to a burst pipe

On January 8, 2017, a pipe burst over our kitchen table area.  It affected the main level as well as the basement and below house garage. I immediately called Mutual Assurance and they had SERVPRO on the phone within an hour.

Early the next morning, January 9th, the demo crew came to my house.The ground was covered in ice and snow as it was the one big snowstorm of 2017.  Every crew member introduced himself and had a great work ethic and understanding of what I was going through. I want to make sure they get a shout-out by name: Evan, Aaron and Chase.

The demo went smoothly and they left the area clean. They hand-bagged so much drywall and laminate flooring.  The bags were heavy, but they kept working.  It was very cold and wet as they carried bag after bag to the truck.  All of the men were soaked all the way through.  Before leaving, they set up 14 pieces of drying equipment.

After the first demo, Joey Waters came and did the initial moisture readings.  He was very professional and explained the whole process.  Joey returned for a second visit after Capital Construction did the additional demo.  He was thorough in his readings as it is a priority of SERVPRO to make sure families are safe in their home and mold does not grow.

I wanted to thank SERVPRO for fast, quality service in my time of need.  The service provided and quality of the contractors was great.

The packers, movers and clean-up crew were excellent. They were prompt, courteous and careful.

Thank you again to crew who came to my home and completed the task of returning my basement in order again.  They were very professional, and respectful of my property and to me with my stress level.  They did an excellent job, your company is to be commended for hiring such wonderful and caring individuals.

Exceptionally courteous, accommodating and professional. I couldn’t be more pleased or appreciative.

Everyone who has assisted with our flood damage has been great! Highly recommended.

Ladarrius [Barkley] was awesome to work with. He made this unfortunate experience bearable.