What our Customers say...
“I just wanted to write you a note about what a fabulous representative Paola Padilla is for SERVPRO. You guys just finished cleaning up the water damage and mold in my basement from a busted water pipe. You did an excellent job. Paola ran the team day-to-day, and I just wanted to let you know what an extraordinary representative Paola is for the SERVPRO organization. Her communication skills, telling me when she was coming and going, what they were going to accomplish each day, and where they were in the process, were so good that she gave me confidence that my home was going to be beautifully taken care of, and it was. I have managed 100’s of people and dealt with 1000's and she may be the best and most competent "in the field" representative I have ever dealt with. Don't lose this one!”
Dear Andrew Corp, I just wanted to thank you so much for your compassion on Thursday when you came by my brother's house to provide an estimate for clean up. You were absolutely amazing. I have been telling everyone how kind and warm and compassionate you were for our situation. I know it is probably just part of your job but you are exceptionally good at it. You helped me to fell better and just your amazing approach was so on target & needed. I won't forget you and how you were so understanding towards our circumstances. I will be sure to tell other Realtors (my profession) about your company and its services and about how professional you were. It will not be forgotten as that moment was one ingrained in my mind forever. Thanks again so much for the compassion you showed as it was very much appreciated.
The mitigation team led by Keith Boos worked with my husband and me to clean up water damage in seven rooms in our house. At the time this occurred, we were on vacation in Spain. Keith and his team immediately went to work bringing this disaster under control and talked with us several times by phone until we were able to get home. Keith was very attentive and gave us a sense of comfort dealing with him. We always felt he would do whatever it took to get the job done correctly. We feel Keith is kind, knowledgeable and professional and is the type of person that is needed in the stressful time when damage occurs to a person's property. We feel very fortunate he was assigned to our case.
“Taylor Burke was amazing! He was my rock during this small disaster and I highly recommend him and SERVPRO (the entire team)! I have told everyone I know about the exemplary service Taylor provided. In this day and age it is rare to find such respectable, honest and reliable people. Taylor represents SERVPRO in the highest regard. You should be proud to have someone of his caliber and integrity. Thank you for sending him to me. I felt like he dropped right out of heaven!"
I have been thoroughly pleased with the services that SERVPRO has provided during this entire process of loss and mitigation of the contents of my house. Even when they were returned, the customer service that I received was awesome. The staff was courteous, pleasant (in spite of the heat) and demonstrated an awareness of how customer references affects their service delivery. I appreciated their ease with customers and the care taken to explain the process and procedures on the cleanup, restoration, storage and the return of the contents of the house.
We had a fire in the early morning. I called my insurance and the called SERVPRO, Taylor Burke came out, I told him what my concerns were, he got a dumpster (on a Sunday, holiday weekend) and got me taken care of. I can’t thank you all enough, and as a business owner you should be very proud of your employee Taylor, and the way he handles and faces your company’s business. Thanks again, this the worst thing I’ve ever had happened in over 12 years.
Hi Keith Boos, We wanted you to know what a fantastic job your team did today. The crew was incredibly thorough and knowledgeable in their work and efforts. They were professional, kind and shared numerous insights and valuable information about the situation and our house. We feel so good about the state of our basement, its cleanliness and safety. Relative to the previous contractor, it was a whole new level of professionalism and quality. We also very much appreciate your personal approach to our situation. You sussed out the challenges and provided a very reasonable and fair proposal. Jerri was particularly impressed that you came back and checked out the work to ensure complete satisfaction and that things were moving forward. She felt that everyone from you, to the team, including the folks that coordinated the appointments (Kaylin Stine and Christine Burgess) were beyond stellar. Please, please let everyone know of our respect and gratitude. Good service seems to be fleeting in today’s world – the entire SERVPRO team proves it’s still alive! I suspect there is a great deal of pride in your group - there should be – it shows.
My whole experience with SERVPRO was wonderful from beginning to end. I especially wanted to acknowledge Mike Stiles on his professionalism, patience, and thoroughness explaining the job. I was quite impressed on how he handled things, and it says a lot about your customer service, from answering the phones, to going to the property. Thank you all for your hard work.
You guys were terrific, especially Evan Slaasted. He was knowledgeable and polite the entire time. My husband is a contractor and very picky about cleanliness and details and even he commented about what an outstanding job the crew did as well. I never saw them in person, but every time I came home after they were in the house it was immaculate. The workmanship and detail was terrific.
By far the best cleaning service we have used. Bobby Morgan and his team were on time and did a great job. Thank you!
We were very impressed with the way SERVPRO handled our crawl space project. All of your employees that we interacted with and/or observed were thoroughly professional in the way they went about their assignments. I really wish we had called your company first instead of that other one that totally botched the job. Thanks for doing great work!
I am over satisfied with the services. The crew and Brian Inge was very professional and took his time and answered questions when asked. I have told everyone about how wonderful your duct cleaning services are. The air quality and scent in my home is a major improvement and I will call us in 5 years to get the ducts cleaned again.
Strong communication on a minute to minute basis. Fast response from the initial phone call. Really impressed with the discipline and structure of the labor work force
I wanted to pass along that one of your employees, Stewart, was probably the most courteous outside contractor that has ever worked in this building. He had a resident come talk to him about his apartment repairs and he took the time to answer all of his questions about what was going on and was so respectful and helpful to all of us while he was here. He went out of his way to fill me in whenever they were headed out for the day and checked with me to make sure I was happy with his work once he completed the projects. As I am sure you are aware, it is rare to see such great customer service nowadays so I wanted to share our experience.
I was very happy with SERVPRO since the beginning. When I was watching the girls pack, I thought to myself 'this company is a well-oiled machine.' Also, the crew [Kathy, Nancy and Aura] that did the post clean was AWESOME!
Tucker Poole was so helpful! He answered all of our questions and kept us informed every step of the way. Very professional and informative.
Hands down, Taylor Burke has been the most professional person I have worked with in quite awhile. SERVPRO has been awesome!
Justine was an absolute delight to work with and she had a keen attention to detail. Justin Ballas was also a great project manager and a pleasure to deal with.
I can't thank you enough for the recent clean up performed at our plant. Matthew has done an excellent job communicating with me throughout the process. I am a huge fan and was in awe of how quickly the job was cleaned up and dried! Please let Matthew know how much we appreciated working with him.
Thank you for your quick response. Your people knew what needed to be done and treated us with respect and courtesy. It was a great relief to have your professional help and your personal direction through the whole process.
I have never dealt with a company such as yours. The staff is beyond exceptional. Everyone. To the ladies on the phone, to Brendan Sweeny & Chris Burch, Bob Morgan, and Tucker Poole put up with me on a few occasions. Finally, Danny who delivered my rugs. Each one of you have done more for me than you know. It was all handled immediately, professionally, but most importantly with genuine kindness. Thank you doesn’t seem quite enough. You’re all so appreciated. You each set the standard. It matters!
My only suggestion would be for SERVPRO to hire 100 more employees that mirror them in the image of George Wingo and Stuart Emmett. From day one they were a pleasure to work with. Their professionalism, dedication, customer services and hard work were exemplary. George and Stuart represent SERVPRO to the fullest.
Taylor Burke is a great asset – he would make a great trainer for future project managers. Taylor (PM) and his team did great work and really went above and beyond to help us, explain the process, and make us comfortable during the remediation.
We were absolutely satisfied, it was definitely full service!
Everyone has been exceptionally kind and helpful. I have been extremely impressed with EVERY worker's customer service! It has been a complete pleasure working with SERVPRO, and I look forward to highly recommending your company. This would include the gentlemen who dried out the flood (Chris Fleming, Dean Harcum) to Justine, Aura, Brandon, Adam, Kathy, and Maria.
I was not sure what SERVPRO did as a company but my insurance company recommended "remediation" due to the water damage. I was surprised at what other services they provided such as pulling up drywall/ baseboards and hauling old carpeting. I am very satisfied with the thoroughness.
I wanted to personally send a Thank You letter for the quality services I received during January 2017 for demolition and moisture checks in my home due to a burst pipe.
On January 8, 2017, a pipe burst over our kitchen table area. It affected the main level as well as the basement and below house garage. I immediately called Mutual Assurance and they had SERVPRO on the phone within an hour.
Early the next morning, January 9th, the demo crew came to my house.The ground was covered in ice and snow as it was the one big snowstorm of 2017. Every crew member introduced himself and had a great work ethic and understanding of what I was going through. I want to make sure they get a shout-out by name: Evan, Aaron and Chase.
The demo went smoothly and they left the area clean. They hand-bagged so much drywall and laminate flooring. The bags were heavy, but they kept working. It was very cold and wet as they carried bag after bag to the truck. All of the men were soaked all the way through. Before leaving, they set up 14 pieces of drying equipment.
After the first demo, Joey Waters came and did the initial moisture readings. He was very professional and explained the whole process. Joey returned for a second visit after Capital Construction did the additional demo. He was thorough in his readings as it is a priority of SERVPRO to make sure families are safe in their home and mold does not grow.
I wanted to thank SERVPRO for fast, quality service in my time of need. The service provided and quality of the contractors was great.
The crew was very professional and that I was very grateful for your services.
Fantastic Personnel – always prompt, courteous and efficient.
Thank you for an amazing staff in all areas of your company. I came in contact with 10-12 of your staff and everyone was professional. They all introduced themselves, was polite, respectful & helpful. In this day & age, this was so refreshing. Especially since most of your staff that I came in contact with appeared to be under the age of 35. That speaks volumes for your employees. I pray I will not need your company again, but if I do, I will not hesitate to make that call. I really appreciate everyone & job well done. Thank you.
The Project Manager and crew were very professional and I was very grateful for your services.
My thanks to each person who came to my home and helped. All were courteous and worked (so hard) to make sure I was pleased with the projects at hand.
We appreciate the professionalism of all the staff. Everyone has been accommodating and polite!
Great work! We were very pleased with the service!
Hard-working and dedicated to doing a good job!
Keep doing the same outstanding job!
The staff was always courteous and professional and did a great job!
My husband and I wanted to let you know what a pleasant experience it has been to deal with your representatives. Your teams (from the Chesterfield area) are fantastic! You must be very selective in your hiring process. The servicemen are pleasant, articulate, courteous, hard-working, and knowledgeable.Thank you for making our problems your priority and providing such excellent service.
I was very, very pleased. Keep up the great work...The young men were very helpful and pleasant. I would definitely have them come again!
Great Staff, wonderful company, very impressive!
They came as they planned and did what was expected.
The site personnel were courteous, professional, and respectful of my home and contents. I would proudly recommend them. Thank you so much for everything you did to restore my home.
Superb job in every way. Love these guys!
Professional, courteous, efficient and knowledgeable.
Everyone that was here from SERVPRO has been so friendly, helpful and explained everything in a way I could understand. Way to go SERVPRO!
Everyone I dealt with was very professional and attentive to my needs and concerns. I was well informed during the repair process. Great job! A++
Keep up the good work. Great support throughout the process.
I teach customer service training and you guys were excellent!
Everything looked really good and the crew who performed services did an excellent job, and they were very polite and professional.
The packers, movers and clean-up crew were excellent. They were prompt, courteous and careful.
Hands down Taylor [Burke] has been the most professional person I have worked with in quite a while. SERVPRO has been awesome!
I am so thankful for the assistance of each and every team member who was involved with my residence throughout the process. You made a most unpleasant situation better. I would certainly recommend your services in a heartbeat!
Nothing could be better than the service and professionalism that I received during this entire process. I would like to say that the personnel that came to me house to perform all these duties were magnificent including Justin Crenshaw, Ryan Bradshaw, etc. I had confidence in them and their work.
SERVPRO made this whole process of restoration easy and efficient. I felt very comfortable and happy knowing we were using SERVPRO! Amazing staff and company! Thank you!
Thank you for wonderful service. I would not hesitate to call on you again.
Thank you again to crew who came to my home and completed the task of returning my basement in order again. They were very professional, and respectful of my property and to me with my stress level. They did an excellent job, your company is to be commended for hiring such wonderful and caring individuals.
The onsite crew did an outstanding job. They were very courteous and time efficient.
Everyone who came to the house was very knowledgeable and professional. I would definitely recommend SERVPRO if friends needed the service.
Exceptionally courteous, accommodating and professional. I couldn’t be more pleased or appreciative.
Wonderful experience! SERVPRO’s staff could not have been more professional. They answered all of my questions. They were thoughtful and made me feel like a priority.
Everyone who has assisted with our flood damage has been great! Highly recommended.
Great job. Very prompt. Dependable. Efficient. Courteous and friendly. Thank you!
I want to tell you what a wonderful job your employees did with my home. So very polite and helpful. I couldn’t have had better men and women doing the cleaning, etc. Thank you. I would recommend your company to anyone who has had problems with their house.
I did have a chance to review the mitigation and that is the most spot-on estimate I have seen in a while. Thanks Phil [Griffith].
Fantastic job. Top notch employees. I have never worked with a better group of employees.
Justin [Crenshaw] was phenomenal. Between Justin and the crew, it was an easy decision to choose SERVPRO to do the rebuild as well because of the high quality work and services.
I really appreciated the supervisor coming daily and checking on everything. A+ in your service. I also appreciated the quickness of time in response.
We recently experienced a water damage situation in our kitchen on a Saturday. Your employees were here as an emergency and provided services to us during a dramatic time. The gentlemen were courteous, friendly, helpful, considerate, and any adjective that describes an excellent behavior. Their Supervisor was equally as considerate. Too often we are quick to complain but the excellent and efficient service deserves compliments. Thank you for providing us with such excellent services and most importantly employees!
I would be happy and delighted to recommend your young gentleman in this business. They get a 10 in every situation!
Ladarrius [Barkley] was awesome to work with. He made this unfortunate experience bearable.
These ERP’s will be a great resource for my team. I am impressed by the time and effort that Lee [Cross] put into working with us - fantastic customer service!
Each of the guys who came to work treated us like family and I liked that and I thank each one so much.
Taylor [Burke] and his crew were on the scene immediately to remediate the water damage, and Ryan [Bradshaw] and his crew were fantastic. Ryan was hands on and very responsive! Just want to again express my sincere thanks for all the help on restoring our home. Looks terrific!
From day one, Ryan Bradshaw was exceptionally and exceedingly kind to me and sincerely empathetic about the circumstances with which I was forced to contend at a time when I am physically and emotionally challenged. Every day I knew what work would be done and by whom; and the schedule was, and remained, accurate from start to finish. Every subcontractor retained by Ryan was also kind, prompt, efficient, and performed stellar quality work.
The Chesterfield Chamber of Commerce loves SERVPRO and the hot dogs they serve at golf tournaments!
Extremely pleased with scheduling arrangements and punctuality and the courteous representative.
It was really nice that SERVPRO was able to accommodate me and get out there so quickly!